Last updated: 05-14-2026
 
HLM- Home Legacy Management (“we,” “our,” or “us”) provides personal legacy storytelling, digital preservation, organization support, and related services. We respect your privacy and are committed to protecting any personal information you share with us through our website, contact forms, or during service engagements.
 
1. Information We Collect
We collect information in the following ways:

Information you provide directly:
When you contact us or use our services, you may provide:

• Name

• Email address

• Phone number

• Home or project address (only when needed for services)

• Details about your project (e.g., family history, legacy materials, photos, documents, or items for organization or resale)

• Files or media you choose to share (photos, videos, documents, recordings)
   

Information collected automatically:
When you visit our website, we may collect:

• IP address

• Browser type and device information

• Pages visited and time spent on the site

• Basic analytics data to understand website performance

• Cookies or similar tracking technologies
   

2. How We Use Your Information
We use your information only to support and deliver HLM services, including:

• Responding to inquiries and scheduling consultations

• Providing legacy storytelling, archival, and digital preservation services

• Assisting with organization, decluttering, and item cataloging (including resale support such as listing items on platforms like eBay if requested)

• Producing video or audio legacy projects

• Scanning, digitizing, and organizing personal materials

• Communicating about your project status and updates

• Improving our website and service experience

We do not sell, lend or rent your personal information.

3. Handling of Personal and Sensitive Materials
Because HLM services may involve highly personal materials (family records, photographs, home archives, personal belongings, and life stories), we take extra care to handle all client materials respectfully and confidentially.

• Your materials are used only for the purpose of completing your requested services

• We do not share personal stories, media, or belongings without your permission

• Any digital files are stored securely during the project and deleted or returned upon completion, based on your preference
   

4. Cookies and Website Tracking
Our website may use cookies to:

• Improve functionality and performance

• Understand how visitors use the site

• Help us improve our services and user experience

You may disable cookies through your browser settings, though some parts of the site may not function as intended.

5. Sharing of Information
We only share your information in limited cases:

• With trusted service providers (such as website hosting, cloud storage, or email platforms) that help us operate HLM

• When required by law or legal obligation

• To protect the safety, rights, or property of HLM, our clients, or others

We do not share your personal legacy materials or project content for marketing purposes unless you explicitly approve it.

6. Data Security
We take reasonable and appropriate steps to protect your information, including secure storage practices and restricted access to client materials.
However, no method of digital storage or transmission is completely secure, and we cannot guarantee absolute security.

7. Third-Party Services
In some cases, we may use third-party platforms to support our work, such as:

• Cloud storage providers

• Email communication services

• File transfer tools

• Resale platforms (only when listing items on your behalf, if applicable)

These services have their own privacy policies, and we encourage you to review them separately.

8. Your Rights
Depending on your location, you may have the right to:

• Request access to your personal information

• Request corrections or updates

• Request deletion of your data

• Withdraw consent for communication or services (where applicable)

To make a request, contact us.

9. Data Retention
We retain client information only as long as necessary to complete services or as required for legal, tax, or operational purposes. After completion, you may request deletion or return of your files.

10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us.